SnowHug — Return and Refund Policy

Last updated: October 23, 2026

At SnowHug, customer satisfaction is important to us. Please review our return and refund conditions before purchasing.

1. 14-Day Returns

We accept eligible change-of-mind return requests within 14 calendar days of delivery.

To qualify for a change-of-mind return:

• The item must be unused and unworn.

• The item must be in its original condition.

• Original packaging, tags, and accessories must be included.

• You must contact us within 14 days of receiving your order.

2. How to Request a Return

Contact SnowHug through the contact information provided on snowhug.com.

Include your order number, the item you wish to return, and the reason for your request.

Please do not ship an item back without receiving return instructions and an approved return address.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us promptly with photographs and your order number.

We will review the issue and provide an appropriate remedy, including a replacement or refund where required.

4. Return Shipping Costs

For eligible change-of-mind returns, customers are responsible for return shipping costs unless otherwise agreed.

For damaged, defective, or incorrect items, we will cover costs